At VnRenthome, we respect and value your privacy. This Privacy Policy explains in a clear and transparent manner how we collect, use, store, and protect personal data when you access and use our website and related consultation services (collectively referred to as the “Service”).
This Privacy Policy applies to all individuals who visit, interact with, or request consultation through the VnRenthome website (hereinafter referred to as “User” or “You”). It governs personal data collected through our online platforms in connection with residential rental information and consultation services provided by VnRenthome.
This Policy does not apply to offline communications, direct transactions between Users and third parties, or third-party websites that may be linked from our website, unless explicitly stated otherwise.
By accessing, browsing, or using our Service, You acknowledge that You have read, understood, and agreed to the collection, processing, and protection of personal data in accordance with this Privacy Policy. If You do not agree with any part of this Policy, You are advised to discontinue use of the Service.
VnRenthome is committed to handling personal data in a responsible, lawful, and transparent manner, and to implementing appropriate measures to safeguard personal data throughout its lifecycle.
1. Data Collection
We collect only the minimum information necessary to provide residential rental consultation and improve service quality.
Personal Data may include:
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Full name
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Phone number
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Email address
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Expected move-in date or rental requirements
Usage Data may include:
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IP address
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Browser type and version
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Pages visited and time spent
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Device and diagnostic data
Cookies are used strictly for functional purposes, including language preference (English/Vietnamese) and saving wishlist properties.
We do not intentionally collect sensitive personal data and request users to refrain from submitting such information unless explicitly required for service fulfillment.
2. Purpose of Processing
Consistent with our commitment to providing neutral, factual, and non-sales residential rental information, personal data is processed strictly and solely for the following purposes:
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Establishing direct contact with Users for rental consultations explicitly requested by the User
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Managing internal customer records related to residential rental requirements
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Analyzing aggregated and anonymized user behavior to improve website usability, content relevance, and service quality
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Complying with applicable legal and regulatory obligations under Vietnamese law
Personal data will not be processed for any purpose beyond those stated above unless additional, explicit consent is obtained from You or such processing is required by applicable law.
3. Data Storage and Security
Personal data is transmitted through industry-standard Secure Socket Layer (SSL) encryption and stored within VnRenthome’s controlled internal systems and designated administrative communication platforms.
We implement appropriate technical and organizational security measures, including access controls, data minimization, and internal handling protocols, to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal data is strictly limited to authorized personnel who require such access for legitimate operational purposes and are subject to confidentiality obligations.
Despite our reasonable efforts to safeguard personal data, You acknowledge that no method of data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, VnRenthome does not warrant or guarantee absolute security of personal data.
4. Third-Party Disclosure
We do not sell, trade, rent, or otherwise transfer personal data for marketing or commercial exploitation purposes. Personal data may be disclosed to third parties only to the extent strictly necessary and solely in the following circumstances:
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Landlords: Where disclosure is required to arrange property viewings, rental negotiations, or lease execution, and only with the User’s explicit or implied consent arising from the consultation request.
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Service Providers: To trusted third-party service providers performing analytics, hosting, or technical support functions for the website. Such providers are contractually bound to process personal data solely on our instructions and to implement appropriate confidentiality and security measures.
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Legal Compliance: Where disclosure is required to comply with applicable Vietnamese laws, lawful requests from competent authorities, or regulatory obligations.
VnRenthome does not authorize any third party to use personal data for purposes beyond those stated above. Any disclosure is limited in scope and subject to reasonable safeguards.
5. Payment via Bank Transfer
VnRenthome does not process online payments and does not store payment card information on this website.
Where payment is required for services agreed upon separately, Users shall complete payment via direct bank transfer to the following official company account:
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Bank: Vietcombank
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Account Name: CONG TY TNHH SAIKONG
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Account Number: 1015779089
Any payment-related information provided by the User, including bank transfer confirmation details, is processed solely for the purposes of payment verification, accounting, and compliance with applicable tax and financial regulations.
Payment information is not used for marketing, profiling, remarketing, or any unrelated purposes and is retained only for the period required under applicable accounting and legal obligations.
6. Data Subject Rights
Users have rights over their personal data in accordance with applicable Vietnamese law, including Decree No. 13/2023/NĐ-CP. These rights include:
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The right to be informed of personal data processing activities
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The right to access and obtain confirmation of personal data being processed
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The right to request correction or completion of inaccurate or incomplete data
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The right to request deletion of personal data when processing purposes have been fulfilled, unless retention is required by law
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The right to restrict or object to data processing as permitted by applicable law
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The right to withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal
Requests to exercise these rights shall be submitted through VnRenthome’s official communication channels and will be handled within a reasonable timeframe in accordance with legal requirements.
7. Data Retention
VnRenthome retains personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, including rental consultation, legal compliance, dispute resolution, and internal record-keeping.
Retention periods may vary depending on the nature of the data:
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Consultation-related data is retained for the duration necessary to provide rental services and follow-up communication
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Payment-related data is retained in accordance with applicable accounting and tax regulations
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Technical and analytics data may be retained in aggregated or anonymized form for service improvement purposes
Upon expiration of the applicable retention period, personal data is securely deleted, anonymized, or otherwise rendered inaccessible, unless continued retention is required by applicable law.
8. Limitation of Liability
To the maximum extent permitted by applicable law, VnRenthome limits its liability in connection with the use of this website and related services.
VnRenthome shall not be responsible or liable for any loss, damage, or harm arising directly or indirectly from the following circumstances:
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Technical failures, system interruptions, data transmission errors, or temporary unavailability of the website
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Events beyond our reasonable control, including force majeure events
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Access to or use of third-party websites, platforms, or services linked from our website
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Content, security practices, or privacy policies of third-party websites that are not owned, operated, or controlled by VnRenthome
Our website may contain hyperlinks to third-party websites provided solely for user convenience. If You choose to access such websites, any personal data You submit will be governed by the respective third party’s privacy policy, which may differ from this Privacy Policy.
9. Changes to This Privacy Policy
VnRenthome reserves the right to amend, update, or modify this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service operations.
Any amendments will be published on this page with an updated Effective Date. Users are encouraged to review this Privacy Policy periodically to remain informed of any changes. Continued use of the Service after such changes constitutes the User’s acknowledgment and acceptance of the revised Privacy Policy.
10. Contact Information
If You have any questions regarding this Privacy Policy, the processing of personal data, or wish to exercise your data subject rights in accordance with applicable law, You may contact VnRenthome through the following official channels:
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Email: info@vnrenthome.com
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Phone: +84 909 457 542
We will review and respond to legitimate requests within a reasonable timeframe in accordance with applicable legal requirements.
